Terms of Use

1. About AAIS and who you are contracting with

The AAIS platform is provided by Air Investments Holdings Pty Ltd (ACN 128 790 910, ABN 72 128 790 910) trading as AAIS (we, us, AAIS). Our address for service of notices under these Terms is Level 31, 100 Miller Street, North Sydney NSW 2060.

AAIS is a software and analytical service. It provides agentic AI Work Flow tools that do not access the internet, these tools are designed to support the work of licensed Australian insurance brokers. AAIS is not a financial services licensee. The outputs of the AAIS platform are not financial product advice, legal advice, or financial advice within the meaning of the Corporations Act 2001 (Cth). All outputs require review and approval by the AR/broker before any client-facing or insurer use.

2. Who may use AAIS

AAIS accounts are issued to licensed Australian insurance brokers and persons authorised under an Australian Financial Services Licence to provide general insurance broking services. By creating an account, you represent and warrant that:

• You are a licensed insurance broker in Australia, or you are an employee, contractor, or Authorised Representative of an Australian Financial Services Licensee that holds the relevant authorisations.
• You are at least 18 years of age and have the legal capacity to enter into these Terms.
• If you are entering into these Terms on behalf of an employer, principal, or other entity, you have authority to bind that entity to these Terms, and references to you in these Terms include that entity.
• The information you provide when creating your account is true, accurate, current, and complete, and you will keep it up to date.

We may verify your professional credentials and may suspend or terminate your account if you cease to satisfy these requirements.

3. The AAIS services

AAIS provides agentic AI systems for the broker workflow, currently including Policy Comparison, Claims Advisory, Claims Dispute, Policy Analysis, and Policy Library & Chat. Each system produces an output, analysis, or work product based on documents and information you supply. Each output is provided to you for your review and use in your professional capacity.

AAIS is broker-in-the-loop by design. Outputs are not delivered directly to your clients. You are responsible for reviewing every output, exercising your own professional judgement, and determining what is communicated to your client and in what form.

AAIS may add, modify, or discontinue features, systems, or models from time to time. We will give reasonable notice of material adverse changes that affect paid features.

4. Your responsibilities when using AAIS

When using AAIS, you must:

• Comply with all laws, regulations, codes of practice, and licensee or principal obligations that apply to you, including those under the Corporations Act 2001 (Cth), the Insurance Contracts Act 1984 (Cth), the National Insurance Brokers Association (NIBA) Code of Practice, the General Insurance Code of Practice, and the Privacy Act 1988 (Cth).
• Have authority to upload to AAIS any client information, policy wording, claims correspondence, or other content you submit, and ensure that submission complies with any confidentiality, privacy, or contractual obligations you owe.
• Limit the personal information you upload to what is reasonably necessary for the task. Do not upload sensitive information (within the meaning of the Privacy Act 1988 (Cth)) unless it is directly relevant to the task being undertaken.
• Review every AAIS output before using it. Apply your own professional judgement and verify the output against the source documents and applicable law before any client-facing use.
• Keep your account credentials secure and notify us immediately if you suspect any unauthorised use of your account.

You must not:

• Use AAIS to do anything unlawful, fraudulent, misleading, or that breaches your professional obligations.
• Reverse engineer, decompile, disassemble, scrape, copy, or attempt to derive the source code or underlying algorithms of the AAIS platform, except to the extent this restriction is prohibited by law.
• Use AAIS, or any output from AAIS, to develop a competing product or service, or to train any other machine learning or artificial intelligence system.
• Sublicense, resell, rent, lease, or otherwise commercially exploit access to AAIS, or share your account credentials with any other person.
• Introduce malicious code, attempt to gain unauthorised access to any part of the AAIS platform, or otherwise interfere with the operation of AAIS or any other user's use of it.
• Use AAIS in any way that breaches Australian Privacy Principles, the GDPR, or any other applicable privacy or data protection law.

5. Fees, payment, and refunds

Some AAIS features are free to use. Other features are paid. The current fee structure is published on the AAIS website. Where a feature is paid, you may be offered a limited number of free uses before payment is required.

Payments are processed by a third-party payment processor. By submitting payment information, you authorise us to charge the applicable payment method for the relevant fees. Your relationship with the payment processor is governed by the payment processor's own terms. AAIS does not store full credit card details on its own systems.

Refunds are governed by the AAIS Refund Policy, which forms part of these Terms and is published on the AAIS website.

6. Intellectual property

As between you and AAIS, AAIS and its licensors own all intellectual property rights in the AAIS platform, the AAIS systems, the AAIS Policy Library, the AAIS branding and any related materials. Nothing in these Terms transfers any of those rights to you.

You retain ownership of any documents, data, or content you submit to AAIS (Your Content). You grant AAIS a non-exclusive, royalty-free, worldwide licence to use Your Content for the purpose of providing the AAIS services to you, for the duration and scope reasonably required to do so.

Subject to your compliance with these Terms, AAIS grants you a non-exclusive, non-transferable, revocable licence to use AAIS outputs (Outputs) for your professional purposes, including for the benefit of your clients in your broking practice. You may incorporate Outputs into your own work product so long as you do not represent Outputs as having been generated by you alone.

AAIS does not use Your Content, Outputs, or your usage activity to train any underlying machine learning or artificial intelligence model. Your data is not used as training data by AAIS or by the upstream model vendors used in the AAIS pipeline.

7. Privacy

Our handling of personal information is described in the AAIS Privacy Policy (published on the AAIS website). By using AAIS, you acknowledge that personal information you submit will be handled in accordance with that document and with the Privacy Act 1988 (Cth).

8. Disclaimers

To the maximum extent permitted by law:

• AAIS is provided on an ‘as is’ and ‘as available’ basis. We do not warrant that AAIS will be uninterrupted, error-free, or that any specific result will be obtained from its use.
• Outputs are produced by automated systems on the basis of the information you submit and the source materials available to AAIS. Outputs may contain errors, omissions, or content that is incorrect or unsuitable for your purposes. You must independently verify every output before relying on it or using it for any client-facing purpose.
• AAIS is not, and does not provide, financial product advice, legal advice, tax advice, or financial advice. Where you require advice of that nature, you should obtain it from a properly qualified and authorised adviser.

9. Limitation of liability

Subject to any rights you have under the Australian Consumer Law or any other law that cannot lawfully be excluded:

• To the extent permitted by section 64A of the Australian Consumer Law, our liability for any breach of a non-excludable consumer guarantee in relation to the AAIS services is limited, at our election, to re-supplying the relevant service or paying the cost of having the relevant service re-supplied.
• In all other respects, our total aggregate liability to you under or in connection with these Terms, the AAIS platform, or any Output (whether in contract, tort including negligence, statute, or on any other basis) is capped at the fees you have paid to AAIS for the specific use or subscription period that gave rise to the claim, or AUD $100, whichever is greater.
• We exclude all liability for indirect, consequential, special, exemplary, or punitive damages, and for loss of profit, revenue, business opportunity, goodwill, anticipated savings, or data, except where that exclusion is prohibited by law.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including any liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

10. Indemnity

You agree to indemnify AAIS and our directors, officers, employees, and contractors against any loss, damage, cost, or expense (including reasonable legal costs) suffered or incurred as a result of: (a) your breach of these Terms; (b) your breach of any law, regulation, code of practice, or licensee obligation; (c) any claim by a client or other third party arising from your use of an Output or your reliance on AAIS in your professional practice; or (d) Your Content or its submission to AAIS.

This indemnity does not apply to the extent that the relevant loss, damage, cost, or expense is caused by our breach of these Terms, our negligence, or any wilful misconduct on our part.

11. Suspension and termination

You may close your AAIS account at any time by notifying us. We may suspend or terminate your access to AAIS, in whole or in part, if you breach these Terms, if your professional credentials lapse or are revoked, if required by law, or for any reason on reasonable notice. Termination does not affect any rights or obligations that have already accrued.

On termination, we will retain Your Content only for as long as is reasonably necessary in accordance with our retention policy and applicable law (see the AAIS Privacy Policy).

12. Complaints

If you have a complaint about AAIS, please first contact us at hello@agenticaiinsuranceservices.com. We aim to acknowledge complaints within five business days and to resolve them within thirty calendar days.

If your complaint is not resolved to your satisfaction, you may escalate it to Fair Trading in your state or Territory.

13. Changes to these Terms

We may update these Terms from time to time. The current version is always available on the AAIS website with its effective date. We will give you reasonable notice of any material adverse change. Your continued use of AAIS after the effective date of an updated version constitutes your acceptance of the updated Terms. If you do not accept an updated version, you should stop using AAIS and may close your account.

14. General

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales and the courts competent to hear appeals from them.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force and effect, and the invalid or unenforceable provision is deemed modified so that it is valid and enforceable to the maximum extent permitted by law.

A failure or delay by us to enforce any provision of these Terms is not a waiver of that provision or of any subsequent breach.

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms in connection with a sale of our business or a corporate restructure on reasonable notice to you.

These Terms, together with the AAIS Refund Policy, the AAIS Privacy Policy and any other documents incorporated by reference, constitute the entire agreement between you and AAIS in relation to your use of AAIS, and supersede any prior agreement or understanding.